CUSTOMER SUCCESS
Proactive Services for Intranet Success
We know what it takes to meet intranet goals. Our Customer Success Program is tailored to deliver tangible and measurable results. Your progress is our mission!
Welcome to the Community!
By choosing Omnia, you're not just getting a top-tier intranet product; you're joining a community dedicated to your intranet success. Welcome aboard! Here's what you can expect:
Get Access to Our Coaches
Personalized guidance: With a team of over 60 dedicated intranet coaches, you'll receive personalized guidance every step of the way. Your own customer success manager and solution manager will focus on your unique business needs and goals. Having a personal guide makes any journey—especially the intranet one—that much smoother!
Your Intranet - An Evolving Solution
Continuous improvements: The secret to intranet success is a solution that employees love to use every day long-term. Our customer success team helps drive adoption, track progress, refresh your roadmap, and implement enhancements. We’re committed to guiding you towards a continually improving solution that evolves alongside your business.
Join Us and Unlock Your Potential
Structured knowledge transfer: As part of the Omnia community, you’ll enjoy exclusive access to our newsletter, online training sessions, product update webinars, customer surveys, and the annual Omnia Conference—all designed for networking and knowledge sharing. These resources are your key to maximizing the benefits of Omnia and achieving more!
We Can Help Leverage Your Long-Term Plan
Planning for sustainable change: Every year, we’ll partner with you to assess impact, conduct a user experience review, validate your intranet strategy, and offer tailored recommendations for optimizing Omnia. With our support, you’ll have a clear, up-to-date long-term plan that drives your competitive advantage.
Your Success is Our Top Priority
Committed to your targets: Intranet success is a continuous journey, not a one-time effort. That’s why we provide ongoing support tailored to your specific needs. Our dedicated team is always ready to troubleshoot issues, answer questions, and offer the expertise you need to keep your intranet thriving.
Hear from Industry Leaders and Clients
Our Omnia Coaches are committed to delivering intranet success. But don't take our word for it - here's what our customers say:
READY TO DRIVE INTRANET SUCCESS
The best way to understand what it takes to meet with intranet success is to have a chat with one of our Omnia Coaches. If you're not ready for a consultancy yet, dive into the content below to learn more.
