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RSA Enhances Internal Knowledge Sharing and Communications
RSA Insurance has transformed internal communications and knowledge sharing with an intranet based on Microsoft 365 and Omnia, improving employee engagement, content management, and operational efficiency.
With a new Omnia-based intranet and Knowledge Management System, RSA Insurance has elevated its internal communications, making business-critical information accessible and creating a more user-friendly experience for employees.
“Our new Omnia-based intranet has taken us from good to great in terms of functionality, tools, and user experience. Now it’s much easier for our editors to create, publish, update, and manage content,” says Mark Allotey, Intranet Manager at RSA Insurance Group.
Unified Knowledge Hub Drives Productivity and Engagement
Previously reliant on an outdated system, RSA’s shift to Omnia has streamlined content management and publication for editors while giving employees a central platform with seamless Microsoft 365 integration. This enables targeted access to relevant information based on role and location, improving both efficiency and engagement.
“Omnia’s ability to integrate with Microsoft 365 applications, like Stream, Teams, and SharePoint, ensures our intranet is front and center with easy access for all employees. We can finally target content to people based on where they work in the company,” adds Mark Allotey.
Cloud-Based Intelligence for a Modern Workforce
To support rapid knowledge sharing across its operations in Europe and the Middle East, RSA’s cloud-based Knowledge Management System on Omnia enables better structure and searchability, making information easy to find and keeping it up-to-date across RSA’s workforce.
“Omnia has proven to be an excellent platform to build a Knowledge Management System on. Its powerful tools and smart architecture make it easy to create and manage content,” shares Marc Gooch, Knowledge Management Leader at RSA Insurance Group. “With Omnia's parent/subtopic functionality, structuring content and building pages is straightforward and saves us a lot of time.”
Targeted Communication Empowers Teams
Thanks to Omnia’s tagging and Page Rollup functions, RSA can tailor communication across channels. Employees can subscribe to team-specific keywords, ensuring they see relevant updates on their homepage—a feature that’s transforming RSA’s internal communications.
“Our employees find the news much more visible and relevant than before, and I can see that engagement in our articles has increased as a result,” says Mark Allotey. “Some claims handlers can subscribe to team-specific keywords, enabling team-specific operational news to appear on their home page. This is game-changing for internal communications.”
Enhanced Navigation, Content Management, and Search
With RSA’s Omnia intranet, employees gain a simplified search experience and easy access to essential information. The system’s design and flexibility empower content editors to keep information current and deliver valuable insights across RSA’s organization.
“Having everything in one place makes it significantly easier for us to ensure that all information is up-to-date and that there is only one version of a certain document,” explains Marc Gooch. “Omnia’s functionality, structure, and ease of use have brought substantial improvements to RSA’s internal communications.”
CASE SUMMARY
The Challenge
RSA Insurance faced outdated internal communication systems that hindered efficient knowledge sharing and content management, making it difficult for employees to access critical business information.
The Solution
By adopting an Omnia-based intranet integrated with Microsoft 365, RSA streamlined content creation, management, and delivery. This centralized knowledge hub enhanced communication and engagement through targeted, role-specific content.
The Result
The new intranet improved productivity, content visibility, and employee engagement, while simplifying the search for relevant information. RSA’s internal communications are now more effective, with increased visibility and access to real-time, updated content.
